**Customer Journey Map: Air Travel Experience** --- **Lifecycle Stage** - **Ticket Search** - **Purchase** - **Pre-Flight Expectations** --- **Customer Actions** - Searching for options - Comparing prices - Completing the purchase --- **Touchpoints** - Website - Mobile App - Customer Support --- **Goals and Expectations** - Find the best deal - Understanding travel details - Prepare for the flight --- **Emotions** - 😊 Positive - 😐 Neutral - 😠 Frustrated --- **Importance** - **High** - **Medium** - **Low** --- **Customer Experience** - **Positive Feedback:** Easy navigation, clear information - **Negative Feedback:** Confusing layout, lack of support --- **Visuals:** - Use simple emoticons for emotions - Color-coded importance indicators (red, yellow, green) - Sticky note style for customer actions and feedback --- Adjust visuals to focus on user-friendly design, utilizing bright, engaging colors while maintaining clarity.

Customer Journey Map Air Travel Experience

Created:

Prompt

Customer Journey Map: Air Travel Experience

Lifecycle Stage

  • Ticket Search
  • Purchase
  • Pre-Flight Expectations

Customer Actions

  • Searching for options
  • Comparing prices
  • Completing the purchase

Touchpoints

  • Website
  • Mobile App
  • Customer Support

Goals and Expectations

  • Find the best deal
  • Understanding travel details
  • Prepare for the flight

Emotions

  • 😊 Positive
  • 😐 Neutral
  • 😠 Frustrated

Importance

  • High
  • Medium
  • Low

Customer Experience

  • Positive Feedback: Easy navigation, clear information
  • Negative Feedback: Confusing layout, lack of support

Visuals:

  • Use simple emoticons for emotions
  • Color-coded importance indicators (red, yellow, green)
  • Sticky note style for customer actions and feedback

Adjust visuals to focus on user-friendly design, utilizing bright, engaging colors while maintaining clarity.

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